Penrose fully deserve a 5 star rating. this is the 2nd Funeral they have directed for us.Once again they were absolutely brilliant On meeting with Nathan we all felt that he really listened to our needs and also advised us on absolutely everything we needed to know but never tried to sell anything to us unlike a previous experience we have had at a couple of other directors which is the last thing you need at a time of loss. Nathan then kept us so well informed right up until the day of the funeral calling most days to check that everything was in order and to see how our arrangements were coming along. Nothing was too much to ask from ideas we had about the funeral to the amount of visits to our Mother from family members. On the day of the funeral we felt that the care and empathy was there from Jeremy and Nathan and all of the staff. Jeremy asked us how we wanted to do things and even brought our flowers back for us. I would highly recommend Penrose and thank them for the smooth running of everything at such a devastating time.We would definitely use them again as they offer everything you would want service, dignity and value for money.Thank you all so much from the bottom of our hearts all the team at Penrose.
A slightly different but telling angle....we are suppliers to Penrose, and whilst some of our customers can be hard to deal with, we have found the way we have been treated - with respect, in partnership and very politely, is exactly the same as we'd expect a Funeral Director to work with his clients. Its definitely not a case of one face to the families, a different one to suppliers.
Thank you for making the day with sympathy and kindness .
A celebration of life was your moto and this was certainly the case with the Penrose team and done in such a dignified way. Thank you to all that helped make our mums passing easyier and in turn this will help with our grief for many years to come.Would highly recommend Penrose because they have such professionalism in such a delicate situation.
I have not posted a review online before but I feel that Penrose really deserve a 5 star rating. When our mother passed away suddenly we were faced with the decision of who we would use to do her funeral. We tried searching online and found limited reviews and as such opted for Penrose as they are close to where we all live and a family run business. On a first meeting with Nathan we all felt that he really listened to our needs and also advised us on absolutely everything we needed to know but never tried to sell anything to us. Nathan then kept us so well informed right up until the day of the funeral calling most days to check that everything was in order and to see how our arrangements were coming along. Nothing was too much to ask. On the day of the funeral we felt that the care and empathy was there from Jeremy and Nathan. Jeremy asked us how we wanted to do things and even brought our flowers back to their office so we could collect later on that evening. I would highly recommend Penrose and thank them for the smooth running of everything at such a devastating time. Thank you Emma, Matthew and Melanie Bates
Penrose Funeral Services is a UK Funeral Home based in Southend-on-Sea, East of England. Penrose Funeral Services is located at 94 Bridgwater Dr, Southend-on-Sea, Westcliff-on-Sea SS0 0DH, UK.
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