Experienced a couple of teething problems with the first 2 replacement handsets, both were faulty, process to get them exchanged was pretty straight forward just a bit of an inconvenience as I was without a phone for a couple of weeks.Small issue with DPD not delivering the 3rd handset on time but I accept this was noting to do with Pier Insurance and typical of this time of year. I now have my phone back up and running - so far so good! Thanks for addressing my concerns!
Brilliant service, had a very helpful young lady (Emma) in customer services talked me threw the process and kept me informed step by step, I now have my phone back all fixed. Would recommend to friends and family. Very quick service A++++
I have been with them for five years. Made two claims and a great service both times. Friendly, helpful staff.
Had my iPhone stolen out of deep inside my bag in Oxford Street, London, 2 weeks ago& emailed Pier that evening to make a claim; spoke to them next day and apart from a little chasing-up on my part, the claim was settled on the Friday and I received my new phone the following Monday morning. I didnt experience anything negative and can only highly recommend Pier
Great company, in all the years I've been dealing with them (Since 2013!) I've never once had a problem. They always answer the phone when I call, amending my policy when I get a new phone is always painless & policy documents always arrive before the end of the phonecall! I wouldn't hesitate to recommend them to anyone
Pier Insurance is a UK Insurance Agency based in Southend-on-Sea, East of England. Pier Insurance is located at New Garrison Rd, Southend-on-Sea SS3 9BF, UK.
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