Appalling property management. As tenants we repeatedly have to chase works that have to be taken care of. They use one man to manage their entire property portfolio for repairs and we regularly have to call up to three times to get any form of update or movement. Most recently my husband reported a bad leak on the wall of my young sons' bedroom where it had blown the plaster it was that bad. We heard nothing, then they disappeared off for the Christmas break with no update and even now they're not back in the office meaning by the time they have (hopefully) returned it will be a good two weeks since it was first reported. When I ask to speak to Richard to complain, I'm told he doesn't speak to people. I just get an email from him sent from a colleague's email account. When I asked for them to justify their appalling service, Wendy's exact words were "I'm not paid lots of money to do this job".
Reported fly tipping on a property they manage. It's still there six weeks later. Terrible service and lack of care for their community.
Great service and very friendly. We will be back.
We have been using Richard and his team for over 15 years for a portfolio of properties we own They have always had our interest at heart keeping us up to date with the complex changes in legislation They have always found us professional tenants and when their was an issue with a tenant due to a change of circumstances this was dealt with in a swift conclusion! Keep up the good work hopson team
Horrific customer service and experience when my husband & I were trying to let out a flat via Hopson. We never received 1 phone call or email with any update on the process. We were left in the dark for absolutely everything. The members of staff dont seem to want to take any responsibility for anything neither do they wish to help provide you with any information or guidance! Absolutely terrible, barely deserve 1 star
Hopson Property Services is a UK Real Estate Agency based in Southend-on-Sea, East of England. Hopson Property Services is located at 39 Alexandra St, Southend-on-Sea SS1 1BW, UK.
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