This practice has attentive front desk personnel who always demonstrate professionalism and are most helpful. The doctors always listen and deliver. Time frames for bookings in these strapped-for investment times are never going to be great, but that isn't the fault of the practice.
Good Drs
Superb, very helpful when I changed my surgery. No problems getting an appointment. Staff are polite and friendly, especially Maria who went above and beyond to help me with my late prescription.
awful! impossible to get an appt. we had to transfer here as our other doctor surgery retried and closed and it is a nightmare.. the doctors and nurse themselves are lovely but its so hard to get an appt. NO PRE BOOKING APPOINTMENTS which for someone like me who works full time in london is extremely hard. you have to phone up at 8am on the day to book (you literally have to call 20 times cos is constantly busy then when you finally do get connected you're on hold for 20 mins) then when you finally speak to someone all the evening appointments which i could make after getting home from london are gone and thats it, nothing you can do about it. absolutely ridiculous!! the reception staff are rude about it too, and apparently their reasoning for no pre-booking is that people forget about their appointments - the solution: either only allow people to prebook apps for that week (nobody will forget that) or send out text reminders or phone calls to patients. REALLY NOT THAT HARD. I've never come across such a stupid policy and we are changing surgeries which is a shame cos as i said the doctors themselves and the nurse is lovely.
Eastwoodgrouppractice is a UK Doctor based in Southend-on-Sea, East of England. Eastwoodgrouppractice is located at 335 Eastwood Rd N, Southend-on-Sea, Leigh-on-Sea SS9 4LT, UK.
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